Gift Card FAQS

It’s easy to make purchases with your Gift/eGift Card or Shop/eShop Card online. Just make your selections and proceed to Checkout as usual. From the Payment Page, click on Use a Gift/eGift Card. For Gift or Shop Cards, enter your card number and PIN located beneath the scratch-off area on the back of the card; for eGift or eShop Cards, enter the card number and PIN that appear together. Then click Apply Gift Card.

If you have more than one Gift/eGift or Shop/eShop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please note: Gift/eGift or Shop/eShop Cards may be used in combination with a credit card to complete your transaction.

The balance on your Gift/eGift or Shop/eShop Card is applied toward your online purchase once you submit your order. If you enter your Gift/eGift or Shop/eShop Card number on the Payment page, and then decide to return to Cart or to continue shopping, your Gift/eGift or Shop/eShop Card information will be cleared and your Gift/eGift or Shop/eShop Card will not be debited. When you have completed shopping and are ready to submit your order, you will be asked to enter your Gift/eGift or Shop/eShop Card information once again to complete your purchase.

Yes, CB2 Gift/eGift or Shop/eShop Cards can be used to purchase merchandise or services at Crate and Barrel and CB2 stores (U.S. only, including Outlets), as well as online at crateandbarrel.com and cb2.com, or through any of our catalogs via phone orders.

No. If your purchase amount is less than the value of the Gift/eGift or Shop/eShop Card, you can apply the balance toward your next purchase. If your purchase amount is greater than the card balance, you will need to make the additional payment with a credit card or another Gift/eGift or Shop/eShop Card.

Our Gift Cards are presented in an attractive carrier with your personalized message. Standard delivery is free of charge and the order should arrive within 3-5 days via the U.S. Postal Service. If you’re in a hurry, 2-Day Express orders placed by noon CT will be delivered in 2 business days for $6.00. Next Day Air is also available to most destinations. Orders placed by noon CT will be delivered by the end of the following business day for $12.00. Expedited orders will be delivered via FedEx. At this time, Gift Card orders cannot be tracked online.

The recipient will receive the eGift Card within hours of the purchase. If you suspect the eGift Card has not been sent to the recipient within 24 hours, please contact Customer Support.

The purchaser of an eGift Card will receive a confirmation email after the eGift Card is purchased. The purchaser will also receive an email once the eGift Card has been sent and once the eGift Card has been viewed by the recipient.

After a return is made, an eShop Card will be delivered to your email shortly. If you do not receive it within 24 hours, please contact Customer Service at 800.606.6458.

Crate and Barrel does not charge service or dormancy fees for any unused Gift/eGift or Shop/eShop Cards carrying a balance.

A Gift/eGift Card is a gift you give or receive for a certain dollar amount. It is redeemable toward merchandise or service purchases in stores, online or by phone. Gift Cards may be purchased in stores, online or by phone. eGift Cards may be purchased online.

A Shop/eShop Card is a card issued when you are due a credit. It is redeemable toward merchandise or service purchases in stores, online or by phone.

Yes. To check your card balance online, just go to Gift Cards and click Check Gift Card Balance, enter your Gift/eGift or Shop/eShop Card Number along with the 4-digit PIN and click Check Balance. You can also check your card balance when you visit our stores or by calling us at 877.477.4567.

Please treat your Gift/eGift or Shop/eShop Card like cash. If lost, stolen, compromised or damaged, please contact Customer Service at 800.606.6458. Crate and Barrel is not responsible for any unauthorized use.

Any unused balance does not expire and remains on your Gift/eGift or Shop/eShop Card and/or Gift Certificate until it is spent.

Yes, Land of Nod Gift and Shop Cards can continue to be used to purchase merchandise at Crate and Barrel and at CB2. You may also redeem Land of Nod Gift Cards and Shop Cards online at crateandbarrel.com and cb2.com, or through any of our catalogs via phone orders.

Currently, our system only supports online Gift/eGift or Shop/eShop Card redemptions for orders shipping within the United States. For Canadian and International Gift/eGift or Shop/eShop Card redemptions, contact us at 800.967.6696, 800.323.5461 or 630.369.4464.