General FAQS

It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

Phone Orders: You can also place your order by calling us at 800-967-6696.

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 800-967-6696 for tracking information. Please have your order number available so that we may assist you more quickly.

We accept a variety of payments including PayPal, Apple Pay, Venmo, MasterCard, Visa, American Express, Discover, the Crate and Barrel Credit Card, and Crate and Barrel Gift/Shop Cards.

It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift/Shop Card Number and PIN located beneath the scratch-off area on the back of the card. Then click Apply Gift Card.

If you have more than one Gift/Shop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please Note: Gift/Shop Cards may be used in combination with a credit card to complete your transaction.

Within 15 minutes.

During Checkout, you will be offered the option of packaging your gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $6.50 per gift box, you can choose one box for all items or individual boxes for each item. Certain items do not qualify for gift boxing, including Outlet, oversized and heavy items. However, we will gladly enclose a gift message free of charge with any order. And don't worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

We take great care in packing each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. If no gift box is selected, most items will still ship in a shipping box at no extra charge.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $6.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

The Crate and Barrel Credit Card offers convenient financing options on qualifying purchases, as well as low monthly payments and no annual fee. You may apply online, at a store near you.

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

You will no longer need to download a catalog on crateandbarrel.com. You will be able to view all catalog's digitally here.

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

Orders shipped to APO or FPO addresses will ship via Parcel Post. We guarantee delivery to the military checkpoint within 3-7 business days. Our experience has been that these orders are received at the final destination within 6 weeks of the purchase date.

Please allow 6-9 business days for items shipped via Standard Delivery. Add an extra 1-3 business days for orders shipped via 2-Day Express or Next Day Air. Shipping for larger items is quoted upon request. Please contact us via email or call us at 800-967-6696 for a quote.

You can search among the assembly instructions for all of our products here.

Orders shipped to APO or FPO addresses will ship via Parcel Post. We guarantee delivery to the military checkpoint within 3-7 business days. Our experience has been that these orders are received at the final destination within 6 weeks of the purchase date.

Please allow 6-9 business days for items shipped via Standard Delivery. Add an extra 1-3 business days for orders shipped via 2-Day Express or Next Day Air. Shipping for larger items is quoted upon request. Please contact us via email or call us at 800-967-6696 for a quote.

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

At Crate & Barrel, our goal is to deliver your furniture in the quickest way possible offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and small furniture items are shipped via Standard Delivery and typically arrive at your door in 3-5 business days from the time of the order. Business days are Monday through Friday, excluding holidays. Some furniture and furniture accessories shipping by Standard Delivery cannot be upgraded to Second Day or Next Day Air.

Larger boxed items are shipped via Basic Freight Delivery and typically arrive within 7-10 business days from the time the order leaves the regional warehouse.

• Deliveries are made to the door
• 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
• Delivery will occur Monday through Friday during business hours
• A responsible adult, at least 18 years of age, must be available to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials

In-Home Delivery to ZIP codes within the continental U.S. that are within 100 miles of our 36 shipping points may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 5-10 business days from the time of the order, though some areas may take longer.

• You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame.
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove the packaging materials
• Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a $35 rescheduling fee
• Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests
• Orders that are paid in full must be delivered or picked up within 60 days.

In-Home Delivery to ZIP codes within the continental U.S. that are more than 100 miles from our 34 shipping points are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 15-20 business days, though remote areas may take longer.

• You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area
• Orders that are paid in full must be delivered or picked up within 60 days.

Custom/Made to Order items require a 50% non-refundable deposit. Custom/Made to Order items cannot be canceled, exchanged or returned and require extra production time. Production time varies from vendor to vendor. Upholstered furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. We will notify you when your items are ready to be scheduled. Sign up for text, email or phone notifications to be alerted.

At Crate & Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

Accessories and small furniture items ship via Standard Delivery and in-stock items will typically arrive at your door within 3-5 business days. Standard Delivery orders can also be expedited via Second Day and Next Day Air according to the chart below. Business days are Monday through Friday, excluding holidays.

Larger boxed items may ship via Basic Freight Delivery and typically arrive within approximately 7-10 business days, in most areas.

• Deliveries are made to the door
• 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
• Delivery will occur Monday through Friday during daytime hours only
• A responsible adult, at least 18 years of age, must be available to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials
• Orders that are paid in full must be delivered or picked up within 60 days.

Some delivery ZIP codes for our furniture may be eligible to ship via our Local In-Home Delivery service.

• You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame
• The carrier will bring the boxes into your home and place them in the room of your choice
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials
• If you need to reschedule or cancel the delivery, please contact us at least 3 days prior to the delivery date to avoid a $35 rescheduling fee
• Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests
• Merchandise can be held for a maximum of 60 days and full payment is required. After that time, delivery must be scheduled.

Our Gift Cards are presented in an attractive carrier with your personalized message and a catalogue to get your shopping started. Standard delivery is free of charge and the order should arrive within 3-5 days via the U.S. Postal Service. If you’re in a hurry, 2-Day Express orders placed by noon CT will be delivered in 2 business days for $6.00. Next Day Air is also available to most destinations. Orders placed by noon CT will be delivered by the end of the following business day for $12.00. Expedited orders will be delivered via FedEx. At this time, Gift Card orders cannot be tracked online.

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 800-967-6696 for tracking information. Please have your order number available so that we may assist you more quickly.

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to ZIP code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

Yes. We’ve partnered with the experts at Handy to provide furniture assembly; wall mounting of art, mirrors and curtain hardware; and lighting installation for existing light fixtures and ceilings up to 12 feet high. Learn more here.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $6.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

Our store associates will automatically package your items in a way that will make them safe for you to transport. If you prefer to have your items boxed in a specific way, you will have the option to indicate that in Checkout.

At Crate and Barrel, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Learn more about Returns and Exchanges.

You do not need to disassemble the product.

Yes, you can return merchandise that was assembled in your home.

Store Pickup allows you to make purchases online and pick up your order at a store of your choice. Get your orders faster and avoid shipping charges.

1. Add items to your cart.
2. Click the store Pickup button on the Cart page and select your local store.
3. Complete your order online.
4. You may go to the store after you receive the "Ready for pick-up" email or text.
5. Bring your "Ready for pick-up" email or text to your selected store to pick up your items.

Items eligible for store pickup will be marked with the "Free & Fast Store Pickup" option both on the product information page and in your cart.

There is no additional charge for Store Pickup and you avoid shipping charges.

You will receive an email as soon as your order is ready for pick up.

If your order was placed before noon, it will be packed and ready for pickup the same day. Otherwise, it will be ready the next day. Please be sure to wait for the “Ready for pickup” email before coming to the store.

Yes, Simply indicate the name of the person who will be picking up your order during Checkout. He or she will be required to present the “Ready for pickup” email to pick up your order.

Our store associates will automatically package your items in a way that will make them safe for you to transport. During the Checkout process, you can select from a Classic Bag or Classic Box as a packing option. We will do our best to accommodate your boxing request. If some of the items in your order are fragile or too large, we will automatically use more than once Crate and Barrel box.

In checkout, there is an optional box to enter your mobile number. By doing this, you will receive a text asking you to approve receiving texts about your order. Text messages will be sent to alert you each time part of the order is ready for pick up but no more than 6 alerts per order. Terms and condition apply.

You will receive an opt in text asking you to reply yes to receive texts.By replying yes, you are agreeing to receive texts about your order. You will receive texts each time an item is ready for pick up. By not responding or by responding STOP, you will not receive any texts related to this order.

You will only receive texts related to the order you are placing for store pickup. Future online store pick up orders will again ask if you would like to receive texts for the new order in the checkout process.

Please show your "Ready for pickup" email (print out or on your mobile device). This will be sent to you as soon as your order is ready.

Any Crate and Barrel associate can direct you to the area where you can pick up your order, which will be packed and ready for you. Curbside pick up service is also available - check your email and click “I’ve Arrived” and an associate will bring your order to your car.

We will hold your items for 7 days from the date of Ready for Pickup email. Orders not picked up within 7 days will be cancelled and payment refunded.

If the items you purchased are on backorder, you will see an estimated time of arrival date instead of a date and time to pickup your order. When your items arrive in stock at the store you will receive a "Ready for pickup" email. If you have multiple items on backorder that come to the store at different times you can pick up as the items arrive or wait until your whole order is ready for pickup.

Store pickup may not be available for certain items, due to low quantities or oversize dimensions, not stocked at stores.

Unfortunately, we are unable to provide assembly service for items picked up in store.

You can search among the assembly instructions for all of our products here.

Crate and Barrel continually tries to bring new, contemporary and exciting designs to our customers. Therefore, many of our items are seasonal. Unfortunately, we cannot guarantee how long an item will remain available for purchase.

If you choose to register for seasonal merchandise, we suggest that eight weeks before your event you see what is new for the season and make additions to your registry at that time. These seasonal items should be available when most of your guests are purchasing your gifts.

If the item is available in a store or in a warehouse, it can be ordered. Call your local store, check online or call us at 800-967-6696.

When you are making your product selection, an item availability message will appear on the product detail page. A brief definition of terms is presented below:

In stock and ready to ship: If there are no disclaimers, the item is currently available to ship.

Currently on backorder online: You may purchase this item now, but it is temporarily out of stock for Internet orders. There may be a short wait before it can ship.

Currently on backorder for your ZIP code: You may purchase this item now, but it is temporarily out of stock and is on backorder for your delivery area. There may be a short wait before it can ship.

Limited quantity available: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity available for your ZIP code: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity. Currently on backorder online: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock for Internet orders, a limited supply will be arriving shortly. We suggest you call a store near you as they may have it in stock.

Limited quantity. Currently on backorder for your ZIP code: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock, a limited supply will be arriving shortly.

No longer available: Sorry, this item is no longer available for purchase.

No longer available online: While this item can no longer be purchased online, we suggest you call a store near you as they may still have it in stock.

Stock Plus items made to order: Please allow extra production time. This item is available to purchase and is made to order. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Customer Service Associate will call you to discuss the details of your Stock Plus order.

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to ZIP code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

Yes. We’ve partnered with the experts at Handy to provide furniture assembly; wall mounting of art, mirrors and curtain hardware; and lighting installation for existing light fixtures and ceilings up to 12 feet high. Learn more here.

Just call 800-606-6387. You will need the SKU/Item number of the piece that needs replacement hardware.

It is important that you always measure accurately before you place your order. Please take the time to view our illustrated Measurement Guidelines and Tips.

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

Yes, we have prioritized the development of more eco-friendly products throughout our entire collection. We are pleased to announce that now the majority of our upholstered sofas and chairs have hardwood frames that are certified sustainable. We invite you to learn more about our continuing Environmental Initiatives for our products, packaging, catalogues, warehouses and more.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.

Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone at 800-967-6696. Customer service hours are Mon - Fri: 8 am to 7 pm CT; Sat - Sun: 8 am to 6 pm CT.

If you are using older versions of your browser, you may experience technical difficulties while shopping or with online ordering. If you are experiencing problems with the site, download the current version of any of the following recommended browsers:

Chrome (For Mac, Windows, and Linux) https://www.google.com/chrome/

Edge (For Mac, Windows, and Linux) https://www.microsoft.com/en-us/edge

Firefox (For Mac, Windows, and Linux) http://www.mozilla.com/firefox/

Safari (For Mac) https://www.apple.com/safari/

Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.

You will need cookies to be turned on when you are logging into your account, your registry or when you are attempting to complete a purchase.

Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie Settings" and select "Allow all Cookies" from the drop down box. Click "OK" to close the menu.

Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu.

Internet Explorer 11 or higher: Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu.

Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen. Select "Preferences" from the drop down menu that appears. Click on the "Security" tab. You will see an area entitled "Accept Cookies". Click in the checkbox (small white circle) next to "Always". Click "OK" to close the menu.

All of the furniture items appearing on our website are available for purchase online.

At Crate and Barrel, our goal is to deliver your furniture in the quickest way offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and small furniture items are shipped via Standard Delivery and arrive at your door in 3-5 business days. Business days are Monday through Friday, excluding holidays. Some furniture and furniture accessories shipping by Standard Delivery cannot be upgraded to Second Day or Next Day Air.

Larger boxed items are shipped via Basic Freight Delivery and arrive within 7-10 business days from the time the order leaves the regional warehouse.

• Deliveries are made to the door
• 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
• Delivery will occur Monday through Friday during business hours
• A responsible adult, at least 18 years of age, must be available to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials

In-Home Delivery to ZIP codes within the continental U.S. that are within 100 miles of our 36 shipping points may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 5-10 business days, though some areas may take longer.

• You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove the packaging materials
• Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a $35 rescheduling fee
• Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

In-Home Delivery to ZIP codes within the continental U.S. that are more than 100 miles from our 34 shipping points are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 15-20 business days, though remote areas may take longer.

• A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
• You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area

Additional Fabric colors and Leathers made to order for your upholstery require extra production time. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Specialist will contact you to discuss the details of your furniture order. Upholstered furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. Your delivery will be scheduled once your furniture arrives in our warehouse. Sign up for text, email or phone notifications to be alerted.

Hundreds of Additional Colors, Additional Frames and Custom Fabrics are offered online and in stores to complement our Stock furniture. Additionally you have the option in-store to provide your own fabric (Customer’s Own Material, COM). Additional Colors, Additional Frames, Custom and COM are made to your individual specifications and require more production time. For more information, chat with us online, email or call us, or contact the store nearest you. Please note: Additional Colors, Additional Frames, Custom and COM orders are not returnable.

Many of our Stock furniture upholstery collections also include Additional Colors, Additional Frames and Custom selections. It's great fun to make your own unique piece! Please allow extra production time, as these Additional and Custom items are made to your specifications. In addition, our stores offer you to bring your own fabric, Customer's Own Material (COM). All of these options are made specially for you, so there can be additional costs as well as additional production time. Please chat, email or call us online or contact your nearest store to learn more about your possibilities.

We are happy to ship furniture orders totaling more than $5000.00 USD to many locations overseas. Just fill up your shopping cart, then complete this online form to request a quote for international freight.

At this time, we have discontinued the option for international shipping of houseware items via Borderfree. We sincerely apologize for any inconvenience this may cause you.

If you prefer, we would be happy to ship your items to a freight forwarder of your choice. This can be done by placing an order online via our website and providing the address of the freight forwarding company.

Yes. Crate and Barrel offers convenient shipping to and within Canada. To place an order for delivery within Canada, please go to our Canadian website for all Crate & Barrel purchases.

Exact time of order shipment may depend on the products you have chosen. If you have any questions regarding the timing of your shipment, please visit Shipping & Delivery for more details.

The Crate and Barrel Credit Card can be used to make purchases at Crate and Barrel or CB2 brand catalogs, stores or websites located in the United States (phone or mail). In addition to this, the Crate and Barrel Mastercard® can be used anywhere else Mastercard is accepted.

The Crate and Barrel Rewards Program allows Crate and Barrel cardholders to earn 10% back in Reward Dollars on merchandise purchases (excluding special financing purchases) at Crate and Barrel or CB2 brand catalogs, stores or websites located in the United States (phone or mail). For every 20 Reward Dollars earned, a $20 Reward Certificate will be issued and can be redeemed for Crate and Barrel or CB2 purchases. Crate and Barrel Mastercard holders also earn 2% back in Reward Dollars on grocery store purchases and 1% back in Reward Dollars anywhere else Mastercard is accepted. Please visit our Crate and Barrel credit card page for more details at crateandbarrel.com/Rewards

When you open* your Crate and Barrel credit card account, you automatically will be enrolled in our rewards program and can earn Reward Dollars for purchases with the card at Crate and Barrel or CB2 brand catalogs, stores or websites located in the United States (phone or mail). Cardholders also have access to:

• Special financing for qualifying purchases
• Special offers throughout the year, exclusive events and sale announcements
• Online account management to check your reward activity, paperless statements and pay online
• No annual fee**

*Application subject to credit approval.

** For new accounts: Variable Purchase APR is 32.24% for the Crate and Barrel Credit Card. Variable Purchase APR is 32.24% for the Crate and Barrel Mastercard. These APRs are accurate as of 04/01/2024 and will vary with the market based on the Prime Rate. Minimum interest charge is $2.00. Existing cardholders should see their credit card agreement for their applicable terms.

You can apply for a Crate and Barrel credit card online or in any U.S. Crate and Barrel store, Crate and Barrel Outlet or CB2 store. To apply online, visit crateandbarrel.com/Rewards.

*Application subject to credit approval.

When redeeming online or through the catalog, use the Code printed on the certificate. For online purchases, at checkout enter the Code in the "Promos/Rewards" entry box. All refunds of merchandise purchased with a rewards certificate will be refunded to a Shop Card. No additional certificates will be issued after program termination. Lost or stolen certificates will not be replaced. Certificates may not be sold or otherwise bartered or transferred. Crate and Barrel may change or cancel the Rewards Program, or any part of it, at any time, including rewards certificates or expiring accrued purchases. Changes to the program will be posted at crateandbarrel.com.

Please visit Rewards Terms and Conditions for details regarding redeeming Reward Certificates.

For questions about your Crate and Barrel Credit Card, please contact Synchrony Bank customer service at 866.258.0114. For questions about your Crate and Barrel Mastercard, contact Synchrony Bank customer service at 844.387.5294.

At Crate and Barrel, we like to do our part to be green and to communicate with customers by email whenever possible and appropriate. That also is the best and quickest way that we can let you know about your new Crate and Barrel credit card and rewards program, offers and promotions. Additionally, we will reach you via email to tell you about offers, promotions, events and the like within Crate and Barrel and, if you are a CB2 customer, within CB2 as well. We encourage you to share your email address with us so that we can communicate with you in that way. By providing us with your email address, you are opting in to receive those communications and, if you'd previously opted out, you are signaling to us that you have changed your mind and would like to opt back in to receive those communications. This is separate and apart from any communication preferences you may have with the issuing bank, Synchrony Bank.

If you would prefer not to receive our communications by email, you are welcome to opt out and will have an opportunity to do so both in the “Benefits” and “Welcome” email you receive from us, as well as in all subsequent emails. Just look for the “unsubscribe” or “opt out” options at the bottom of the page. You also can call our customer service team at 800.967.6696 to make your preference known.

The Crate and Barrel Mastercard is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

We guarantee the best price. If you find a lower price on an identical name-brand item/model number available at another store or website, we will happily match the price at the time of your purchase. Some exclusions and restrictions apply.

Price Match Guarantee

Please see our price match guarantee terms and conditions below:

• Only one price match per identical item per person.
• At the time you request a price match, the lower price must be published and valid and you must present an original, complete paper advertisement, online validation or website address showing the valid price.
• At the time you request a price match, the lower price item must be in stock.
• We reserve the right to verify an advertised price and the availability of the item.
• Price match is valid only in the U.S.
• Price match is valid for online and in-store purchases.
• Price match is offered only the day of your purchase.
• Item must be identical in brand name, size, weight, color, quantity and model number and sold by one of the following Crate and Barrel competitors: Bed Bath and Beyond, Bloomingdales, Macy’s, Sur la Table, Target, Williams Sonoma or Amazon (for items fulfilled directly by Amazon; excluding items fulfilled by Amazon Marketplace.

The following exclusions apply to our price match guarantee:

• Offers that include financing
• Bundling of items
• Free items/buy-one-get-one-free items/gift-with-purchase offers if the retail price is not shown in the advertisement
• Typographical or other pricing errors
• Mail-in offers and instant rebates
• Competitors' service prices (such as shipping and delivery fees)
• Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished/used items, closeout, damaged product or liquidation sales
• Items that are sold by resellers, clearance websites and retail outlets, including, but not limited to, eBay and Overstock.com
• Category-wide or storewide discounts
• Percentage(%) or dollars-off discounts or coupon-required prices
• Prices that only display on a website after guests log in
• Paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee)
• Non-branded or private-label items (e.g., not marketed under a specific brand name).
• Prices offered outside the U.S.
• Credit card offers
• Prices that require minimum quantity purchases

We are happy to provide a one-time price adjustment for items marked down within 7 days of receipt of the merchandise.

Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

• Where and when applicable, we collect sales tax on shipping.
• Taxes also apply to Gift Boxes. This amount will be included in your Total Tax at Checkout.
• Online purchases picked up at The Village at Gulfstream Park store in Florida require a tax on District Improvement Fees.
• Purchasers in some states may be responsible for reporting and paying applicable sales and/or use tax to their state.
• From July 1, 2022, through June 30, 2023, the State of Illinois sales tax on groceries is 0%. *Local taxes may apply.

The District Improvement Fee (DIF) was created to ensure financial support for The Village at Gulfstream Park, a publicly owned development.

A DIF must be collected on all purchases made within The Village at Gulfstream Park that are subject to sales tax by the state of Florida. Online orders that are picked up at The Village at Gulfstream are taxed in the same manner as purchases made from the physical store and, therefore, are also subject to the DIF.

The DIF is set at 0.5%. It is calculated by multiplying the pre-tax sale price by 0.005 and rounding to the nearest penny. Florida sales tax (6%) will be charged on the combined total of the pre-tax sale amount plus the DIF.