Baby Registry FAQ

It’s easy to create your baby registry online! You can also create one in stores; just ask an associate to help you add the items to your registry.

If you’re unsure of what to include, be sure to check out the baby registry checklist. Not only does it help you sort your baby registry must-haves by category, it also lists some of our favorite products and how many we think you’ll need of each. The checklist is also available as a printable PDF for your convenience.

Some expectant parents wait until the end of their first trimester, while others hold off on making a baby registry until they’re further along. At Crate & Kids, you can even start making your baby registry list as soon as you find out you’re pregnant and keep the list private until you’re ready to share the big news!

You can search for a registry by using the registrant’s first and last names. Unsure of spelling? No worries. You can just enter the first few letters of their name to pull up a matching list of registries. Please note that some registrants prefer not to post their wedding registry online. If you are unsuccessful in locating a registry, you can contact us to obtain a copy of a current gift registry by fax or mail. You can also access all registries in any Crate & Barrel store, except outlets, or call us at 800-967-6696.

Yes! We offer a registry completion discount of 15% on any Crate & Barrel products, for up to three months after the event date. You’ll also get access to our Gift Registry Look Book and invitations to in-store Private Registry Events.

Beginning 6/8/2022, registries with the event on or after this date will qualify for the Gift Registry Completion Certificate to be available for six months.

Yes! Any changes made online or in our stores will be posted within 15 minutes.

Yes, all changes and purchases made to your registry on the website, app, in stores or through our call center will be reflected online within 15 minutes.

Any change to your registry will be updated within 15 minutes, including any purchases made through your registry.

There are two ways to make your registry public. 1) Log into your Crate & Barrel account, then go to Manage My Registry > Edit Registry Profile > Display Preferences, then select your preferred display option. 2) Call us at 888-249-4155 to change your registry’s display settings.

A group gift fund makes it easy for friends and family to contribute to more expensive registry items. Go to “Group Gift Fund” on the registry to contribute and enter the dollar amount you’d like to give. This dollar amount is then added to a gift card that is sent to the registrant(s) for them to spend on the requested item(s).

It’s easy. Once you’ve added an item to your registry and it appears on your registry list page, click on the product image to manage the item and select “Mark as Group Gift”. Then click “Save Changes”

Your registry will remain active for eighteen months after your event date. If you need to access it after that, call us at 888-249-4155. Provide your name, co-registrant’s name (if applicable), registry number (if available) and the date of the event.
Beginning 1/10, registries with event dates after 1/10 will no longer archive 18 months post-event and will be accessible for the registrant.

Many registrants indicate on their registries that a Crate & Barrel Gift Card makes for a great present. Just look for the “Gift Cards Welcome” prompt at the bottom of their registry. Select whether you want to send them a physical or digital gift card and enter the dollar amount you’d like to give. If you purchase a gift that’s not on the registry, you’ll need to provide us with the registrant’s shipping address. If you don’t have access to it, call us at 800-967-6696 and we will retrieve it from our files for you.

Both physical and digital gift card options are automatically listed for purchase at the bottom of your registry list and displayed to friends and family. Please note, you will not be able to see the gift card option listed yourself if you are logged into your registry.

While our system updates your registry within 15 minutes, if not immediately, the occasional duplicate purchase may occur. If this happens, we will gladly help you return or exchange the gift.

Yes! Your friends and family will be able to view your entire gift registry in your nearest Crate & Barrel store. They will also be able to see any changes and updates made within 15 minutes of their occurrence.

While we can’t guarantee how long an item will remain available for purchase, if you choose to register for seasonal merchandise (such as holiday decor) we suggest that you see what is new for the season eight weeks before your event and make additions to your registry at that time. These seasonal items should be available when most of your guests are purchasing your gifts.

This complimentary service makes it easier to keep track of presents received and thank you notes sent—helping you stay organized.

The Bump is one of our online partners that offers another convenient way for friends and family to access your registry. When you create your registry, you can indicate whether or not you would like for your registry to be shown on The Bump. You can also email us or call 888-249-4155 and we will be happy to remove it from that website for you.

The app requires iOS 12.1 or later.

Currently, the Crate & Barrel app is available only for iOS devices.

During online or in-store checkout, you will be offered three options for gift packaging: 1) “One box for all items.” If this is selected, all purchased gift registry items will be placed into a single box at an additional cost of $5.50. If your purchase does not fit into a single box or the product is fragile, we will use additional boxes at no additional charge. 2) “One box for each item.” If this is selected, each purchased gift registry item will be placed inside its own box, at an additional cost of $5.50 per box. For online orders, gift registry items can only be added to their own box if they are put into your cart separately. Both of the above options feature our distinguished black and white Crate & Barrel boxes with a grosgrain ribbon. 3) No gift packaging. If this is selected, your gift will arrive in a standard Crate & Barrel box at no extra charge. Please note that certain items do not qualify for gift packaging, including those found at an outlet store. No matter your choice, we will gladly enclose a gift message free of charge with any order. And none of the items will ship with price tags or other pricing information. As an additional courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

Sometimes registrants move to a new address between the time they register and their event date. We request two shipping addresses to accommodate this change of residence.

To redeem your 15% Completion Card online, your event date must have already passed. If it has, log in to your account, go to "Manage My Registry" and start adding items from your registry to your Cart. Your 15% Completion Savings will be calculated automatically during checkout. And remember, in addition to redeeming your card online, you can also redeem your registry discount in stores for six months.Your code will expire after 6 months past your event date.

The registrant is the primary person responsible for managing the registry. Registrants must submit contact and shipping information. The co-registrant is not required to submit this information. Both can add, edit and delete the registry.

The browsers we recommend for the best experience are Chrome, Firefox, Internet Explorer, Safari and AOL. Out-of-date versions of these browsers may struggle to properly display the website. To make sure yours is updated, download the current versions using the links below:

Chrome (For Macintosh, Windows and Linux)

https://www.google.com/chrome/

Firefox (For Macintosh, Windows and Linux)

https://www.mozilla.com/firefox/

Safari (For Macintosh and Windows)

https://www.apple.com/safari/

AOL - enter “upgrade” as keyword

Error messages will appear in bold red type at the top of the page. If you see this, review your entries to make sure that all required fields are properly completed. If they are not, correct any errors or fill in missing answers and click “Continue.” From here, you should be able to proceed.

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check your nearest store to see if they have the item in stock.

Yes! Certified furniture is screened for more than 10,000 chemicals and VOCs known to pollute indoor air, which means they’re built to contribute to cleaner air at home for you and your family. Just look for the GREENGUARD Gold Certification label in the product details while you shop.